Support Tickets

Ticketing & Contacting Staff

Enter the discord server to open a ticket

Clipping

In some situations staff may require video proof to investigate your issue (especially for bugs, player reports or lost items). If possible, always record short-clips when playing, this makes it much easier for staff to help you.

You can follow this guide to use steam’s built-in clip recording feature.

How to open a ticket

Join the server and head over to the create-a-ticket channel.
Select what you need help with (i will create a list of help under).
The bot will send you a direct message (DM) asking for details about your issue. If you don’t receive the DM, your privacy settings may be blocking it;

Right click the server icon on the left side of discord.
Click Privacy settings.
Enable Allow direct messages from server members. Once enabled, repeat the ticket process and follow the instructions sent by the bot.

When to open one (Open a ticket for the following situations)

RP Refound

If a bug or crash caused you to lose RP (Raids, bosses, store purchases etc).

Lost Items

If items disappear due to bugs (example; yellow backpack issues).

General support

For server-related questions or help-seeking.

Player report

If a player breaks server rules.

VIP Support

For VIP role activation or VIP-related issues.

Ban or Mute appeal

To appeal punishments. Do NOT discuss bans or mutes in the general chats, open a ticket directly.

Staff application

If you want to apply to help the staff team.

Response times: Tickets can take 1-5 minutes or sometimes a few hours, depending on staff availability. All staff members are volunteers, so be patient.